EFFECTIVE WORKPLACE COMMUNICATION
Introduction
If you need assistance when completing tasks in this book
- follow the general plan for completing written tasks which you will find in your Student's Workbook
- When you see the model logo, ask your teacher for information on models and structures described in the Teacher's Handbook. You might also have some information on charts in your room.
- try working in groups or with a teacher before working individually
- ask someone for assistance.
You will be directed when to write in the Student's Workbook. On some occasions you have to use your own paper, or the reverse side of the Workbook paper. Keep your Student's Workbook in a folder and use it as your evidence guide for competencies achieved.
Whenever you
work in groups,
complete a group evaluation sheet
copied from your Student's Workbook. |
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Task 1
Look at each line of the General Plan in your Student's Workbook and decide in small groups what each line means. Write your answer in the relevant space in the workbook. Think of examples, and decide why it is necessary to follow each step.
For the first line you might write:
If tasks are not read carefully, instructions might be missed. |
Whenever you are asked to work in a group, you must complete the 'Group Evaluation' section in your Workbook or one of your own copies of the sheet. You should provide the following information:
- The names of people in your group
- A comment on teamwork. You might write phrases such as 'Jodie did most of the work. Ellen worked well but didn't have a chance to contribute. We ran out of time. We weren't sure what we were supposed to do.' Next time you work in a team check back to earlier evaluation statements and try to improve your teamwork skills.
- A comment on whether or not the group communicated effectively. You might write 'Everyone listened carefully. Instructions were clearly given. Communication was mostly one way. We should have planned what we were going to say in the role-play.' Next time you work in a group, remember these comments and aim to improve teamwork skills.
- The date you completed the task.
Task 2
Use your photocopying skills to make a number of copies of
- the general plan for your own use
- the group evaluation sheet
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As you complete the tasks in this book, you will notice reminders in the margin to add words or phrases to your Word List. The Word list should be used to note words you have difficulty spelling, or words which are new to your vocabulary. Look at the back of your Student's Workbook to find spaces to do this. Add the word 'vocabulary' to your word list now. Write one meaning for this word. Use a dictionary if necessary. One example has been provided below.
vocabulary words used in language |
Task 3
- Decide whom you will work with to check spelling and the meaning of words.
- Set aside a regular time to test one another. Mark this time on your timetable.
Many people are unsure about the type of paid job they want to do. Some people also change jobs many times during their working lives. You should therefore become familiar with the literacy skills needed for all jobs in these books.
Regardless of where you work you need to
- have the right attitude to work
- use appropriate non-verbal communication
- be able to listen carefully
- be able to receive and give instructions
- use your literacy skills (the ability to write, speak and listen).
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Attitude
Like it or not, many people will form an opinion of you when you first meet them. When you start work, people will also form an opinion about your attitude to work. They will decide whether or not you are keen to do your work and get along with people around you.
One way to present the right attitude is to communicate effectively. This means paying attention to how you look, how you listen, speak and write, how you complete tasks given to you, and how you work in teams. |
Task 4
To check understanding of 'attitude'
- read the following description of Harrison's first day at work
- make notes on how he could have done things differently to show he had the right 'attitude'.
use your notes and your Student's Workbook to prepare a small notice with the heading 'Attitude'. Display the notice near your study area.
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